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Field Service & Installation Engineer
location_on Iowa, United States
work Full-time
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Field Service & Installation Engineer
location_on Iowa, United States
work Full-time
Introduction

Elementar Americas, Inc. is a 100% owned subsidiary of Elementar Analysensysteme GmbH and is based in Ronkonkoma, New York.


With global headquarters near Frankfurt/Germany, Elementar is the world’s leading manufacturer of analytical instruments for the analysis of key elements such as carbon, sulfur, nitrogen, oxygen or hydrogen found in a wide variety of chemical substances, pharmaceutical products, environmental samples, agricultural, food and feed products, petro-chemistry, in education, research or industrial quality control. 


With the intention of further expanding our presence throughout North America, we are recruiting for a Service & Installation Engineer—located in the Midwest > Iowa area. The Service & Installation Engineer will be responsible for a variety of service related functions including, but not limited to, the repair, maintenance, and installation of Elementar products. Additional responsibilities include the training of customers and Elementar company engineers, continued support of those customers through phone and email contact and at times, product demonstrations for prospective clients. The Field Service & Installation Engineer will report directly to the Chief Executive Officer.

Roles and responsibilities
  • On-site installation, validation, repair, and maintenance of Elementar products—including Isotope Ratio Mass Spectrometers (IRMS), combustion analyzers, induction analyzers and peripherals
  • Providing technical training to customers, technical support personnel and service engineers
  • Accurate documentation and reporting of all repairs and product failures and, when applicable, providing design change and improvement recommendations
  • The maintenance and control of the engineer's spare part inventory in accordance with the administrative policies
  • Providing customers and other personnel within assigned region necessary support and documentation required to effect instrument repairs, maintenance, and installations
  • Travel as required to provide service support to customers and other company personnel
  • Ensure timely submission of all necessary reports and other required paperwork
  • Promote sales of Service Contracts and Warranty Extensions


Experience, Essential Skills and Person
  • Bachelor's degree in Engineering, Chemistry or similar scientific field is required, graduate degrees preferred
  • Experience with analytical instrumentation, with an applied knowledge of Isotope Ratio Mass Spectrometers (IRMS) and combustion analyzers
  • Effectively communicate with customers and support staff in person, via phone or email
  • Ability to produce clear and concise maintenance documentation
  • Travel approximately 75% with valid driver’s license and passport
  • Experienced working with a CRM system and the MS Office Applications
  • Ability to work from home office to provide remote technical support
  • Ability to lift up to 20 lbs.


Additional Information
  • Competitive salary & company incentive scheme
  • 20 days holiday plus bank holidays
  • Remote working? Yes, as per current government guidelines and business needs
  • Opportunity to work flexible hours? Yes, within reason as per current office policy
  • Opportunity to work in an open and dynamic team, with flat hierarchies and short coordination channels? Yes


Equal Opportunity/Diversity

We seek to attract from a wide pool of talent and create a culture where people can be themselves and are valued for the strengths they bring to our company.


In a world where agile working is becoming the new normal, we are open to flexible working arrangements where feasible.


Is this your challenge? Then get in touch and apply now!