Elementar Americas, Inc. is a 100% owned subsidiary of Elementar Analysensysteme GmbH and is based in Ronkonkoma, New York.
With global headquarters near Frankfurt/Germany, Elementar is the world’s leading manufacturer of analytical instruments for the analysis of key elements such as carbon, sulfur, nitrogen, oxygen or hydrogen found in a wide variety of chemical substances, pharmaceutical products, environmental samples, agricultural, food and feed products, petro-chemistry, in education, research or industrial quality control.
We are currently recruiting for a Field Service & Installation Engineer—located in the Midwest area (Minnesota, Iowa, Nebraska, Kansas, Indiana, Illinois, North and/or South Dakota). The Field Service & Installation Engineer will be responsible for a variety of service-related functions including, but not limited to, the repair, maintenance, and installation of Elementar products. Additional responsibilities include the training of customers and Elementar company engineers, and continued support of those customers through phone and email contact. The Field Service & Installation Engineer will report directly to the Lead Field Service Engineer.
- On-site installation, validation, repair, and maintenance of Elementar products—including elemental analyzers and peripherals
- Providing technical training to customers, technical support personnel and service engineers
- Accurate documentation and reporting of all repairs and product failures and, when applicable, providing design change and improvement recommendations
- The maintenance and control of the engineer's spare part inventory in accordance with the administrative policies
- Providing customers and other personnel necessary support and documentation required to effect instrument repairs, maintenance, and installations
- Travel as required to provide service support to customers and other company personnel
- Ensure timely submission of all necessary reports and other required paperwork
- Promote sales of Service Contracts and Warranty Extensions
- Bachelor's degree in Engineering, Chemistry, Biology, Geology or similar scientific field is required, graduate degrees preferred
- 3-4 years of experience with analytical instrumentation, with an applied knowledge of elemental analyzers
- Effectively communicate with customers and support staff in person, via phone or email
- Ability to produce clear and concise maintenance documentation
- Travel approximately 75% with valid driver’s license and passport
- Experienced working with a CRM system and the MS Office Applications
- Ability to work from home office to provide remote technical support
- Ability to lift up to 60 lbs.
- Comprehensive health benefit package
- Competitive salary
- Retirement savings account with a company match
- 20+ vacation days and 11 paid holidays
- Paid leave of absences
- Remote/Hybrid environment, working from home and in the field
- A rewarding and exciting position including long-term growth and development potential
- Opportunity to work in an open and dynamic team, with flat hierarchies and short coordination channels
Elementar Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristics protected by federal, state or local laws.